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Parent Handbook

Complaints

Carolina Behavioral ABA is a national franchise. Each location is individually owned and operated. Please address all concerns to the CEO and/or manager of your location. If you do not find a satisfactory resolution, you may submit a complaint to the Carolina Behavioral ABA corporate office at https://carolinabehavioralaba.com/contact/. We will immediately launch an investigation. Written reports of the results and recommendations will be forwarded to you within 15 business days. If you feel that your privacy rights have been violated, you have the right to complain to the US Department of Health and Human Services.

Client Rights

Carolina Behavioral ABA promotes client rights that include, but are not limited to:

  • Equal Admissions Opportunity (regardless of age, sex, ethnicity, or religious background)
  • Confidentiality and privacy
  • Interactions that are sensitive to your culture
  • Freedom from physical and psychological abuse/neglect
  • Freedom from unnecessary restraint
  • Participate in individual planning, decision making, and implementation of treatment
  • Personal dignity
  • Personal safety
  • Services provided in the most appropriate, least restrictive environment
  • Accept or refuse services
  • Decline to participate in research
  • Offer complaints and receive timely, appropriate responses
  • Receive information in an understandable manner on the results of evaluations, examinations, and treatments
  • Religious freedom
  • Access to your child’s medical records
  • Translation services, if needed

In-Center Therapy Sessions

BEFORE YOUR SESSION

  • Children should be dressed and fed prior to drop off at our center (unless these skills are being addressed in the program).
  • Carolina Behavioral ABA is not liable for children outside of the checked-in hours. Parents are responsible for children in the parking lot or anywhere outside of the Carolina Behavioral ABA center.
  • Due to safety reasons, Carolina Behavioral ABA does not provide any meals or snacks for the children. All students are expected to pack a lunch and re-usable water bottle. Parents are responsible for notifying the facility, in writing, of any allergies or other medical conditions upon enrollment or as the parents become aware of them.
  • Clients enrolled in Carolina Behavioral ABA are not required to be toilet-trained, but parents are required to send in the appropriate diapering and/or toileting supplies that their child may need in their backpack. This includes diapers, wipes, creams, changes of clothing, and gloves to allow our staff a minimum of 3 changes per day.
  • Parents are responsible for supplying the child’s medications, and must complete the medical administration form.
  • Children do not learn when they are unhappy, bored or stressed. It is our job to motivate your child to learn! Let us know what rewards your child is likely to enjoy. We request parents provide an assortment of their child’s favorite items.
  • Animals/pets are not permitted in therapy areas or hallways without approval.
  • Attendance must be maintained at a level of 85% of scheduled sessions each month, and over the duration of enrollment. Extended vacations are not allowed, as it disrupts the progress of therapy.

DURING YOUR SESSION

  • Parent must complete the sign-in form at the beginning of each session. Parents are responsible for ensuring accuracy of hours.
  • Therapists may use the first and last 15 minutes of the session for set-up and clean up.
  • Occasionally, clients may bring personally owned devices (such as communication boards, iPads, iPods, specialized games, etc.) into the center. Before any client-owned equipment/devices are brought on-site, a release of liability form must be completed by the parent. Parents are financially responsible for damage caused by your child to Carolina Behavioral ABA property or a Carolina Behavioral ABA employee’s property. Carolina Behavioral ABA is not responsible for any damage done by your child to your property.
  • You are welcome to view your child’s session on our video security system from our Viewing Room. All non-client minors in our center (such as siblings) must be accompanied by an adult at all times.

AFTER YOUR SESSION

  • Parent must complete the sign-out form at the end of each session.
  • Carolina Behavioral ABA will charge a $25 late pick-up fee for each 15 minutes after your scheduled session has ended.
  • Prior to someone other than a parent picking up a child from our center, parents must fill out a form to authorize them to do so. Carolina Behavioral ABA reserves the right to ask for their ID.
  • Parents will receive a Daily Report about the progress made within the session.
  • Carolina Behavioral ABA requires parents to participate in Caregiver Training. Parents will be given “homework assignments” and will be frequently contacted about these assignments.

In-Home Therapy Sessions

BEFORE YOUR SESSION

  • Children should be dressed and fed prior to the session (unless these skills are being addressed in the program).
  • Prepare an area in your home to be used for therapy. It must be a comfortable temperature, well lit, and relatively free of distractions.
  • Children do not learn when they are unhappy, bored or stressed. It is our job to motivate your child to learn! Let us know what rewards your child is likely to enjoy. We request parents provide an assortment of their child’s favorite items.
  • A parent or responsible adult must be present at all times during therapy sessions. Carolina Behavioral ABA employees are not allowed to change diapers, undress, or bathe a child. If needed, parents will also be the one to administer any first aid to your child.
  • If a therapist arrives at your home and you are not present, they will wait 30 minutes before leaving. You will be charged a $50 no-show fee and applicable mileage fees.
  • Attendance must be maintained at a level of 85% of scheduled sessions each month, and over the duration of enrollment. Extended vacations are not allowed, as it disrupts the progress of therapy.

DURING YOUR SESSION

  • Parent must complete the sign-in form at the beginning of each session. Parents are responsible for ensuring accuracy of hours.
  • Therapists may use the first and last 15 minutes of the session for set-up and clean up.
  • Carolina Behavioral ABA Therapists are not obligated to work with siblings. If a therapist feels a sibling can be used as a participant in a session, it is at their discretion.
  • Parents are financially responsible for damage caused by your child to Carolina Behavioral ABA property or a Carolina Behavioral ABA employee’s property. Carolina Behavioral ABA is not responsible for any damage done by your child to your property.
  • If your child needs to be transported, it will be the responsibility of the parent or guardian to do this. Carolina Behavioral ABA employees are not allowed to take a child in their automobile at any time.

AFTER YOUR SESSION

  • Parent must complete the sign-out form at the end of each session.
  • Parents will receive a Daily Report about the progress made within the session.
  • Do not allow your child to play with Carolina Behavioral ABA therapy materials and reinforcers outside of therapy time.
  • Carolina Behavioral ABA requires parents to participate in Caregiver Training. Parents will be given “homework assignments” and will be frequently contacted about these assignments.